Notice of your right to cancel
You as a private customer are entitled to cancel your order within 30 days without giving any reason. The cancellation period shall commence after you have received the item(s)
The cancellation must be addressed to
+49 (0)30 2888 6470,
via written notice (e-Mail or physical mail) and shall explicitly mention your decision to cancel your order. You may use the downloadable form but this shall not be mandatory.
To cancel in due course it shall be sufficient to indicate the cancellation prior to expiration of the notice period.
The right of cancellation applies only for private customers and doesn't apply for companies.
Consequence of cancellation
In the event of an effective cancellation, all payments (including delivery cost) must be returned to you instantly but not later than 14 days after Montredo has received the cancellation request. The payment will be refunded via the same payment method that had been used by you in the original purchase if not explicitly agreed otherwise with you. Montredo will not charge any cost associated with refunding the money.
We will organize the item pick up. Montredo assumes the shipping cost for the return.
You only have to compensate us for the deterioration of the goods or for benefits obtained if the benefits obtained or the deterioration of the goods are attributable to handling the goods in a manner which goes beyond testing their qualities and functioning. ‘Testing their qualities and functioning‘ shall be understood to mean testing and trying out the relevant goods in a manner which is possible and usual, for example, in a physical store.
Download withdrawal form