Each item has its own estimate delivery time frame, which you can view on the product’s list page. However, the majority of orders are delivered within 3-6 working days within the EU. For detailed information please see the following chart:
*When you order a watch and give a delivery address outside the EU, the VAT will be deducted at the checkout stage. After the watch has been exported, the domestic VAT for the value of the goods (without German VAT) will need to be declared to the appropriate authorities within your country, or to the transport service provider. Further information concerning import regulations can be obtained by your local customs authorities.
|Country||Delivery time||Shipping costs|
|All EU member states||5-7 days||FREE|
|Switzerland, Norway||5-7 days||80 € incl. customs clearance*|
|Albania, Andorra, Argentina, Armenia, Australia, Belarus, Bolivia, Bosnia and Herzegowina, Brazil, Cambodia, Cameroon, Canada, Cape Verde, Chile, China, Georgia, Greenland, Hong Kong, India, Indonesia, Iceland, Israel, Japan, Kazakhstan, Qatar, Macao, Malaysia, Morocco, Macedonia, Moldova, Monaco, Montenegro, New Zealand, Philippines, San Marino, Serbia, Singapore, South Africa, South Korea, Taiwan, Thailand, Tunisia, Turkey, USA, United Arab Emirates, Venezuela, Vietnam||5-7 days||100 € incl. customs clearance*|
All EU orders up to a value of EUR 10,000 are securely delivered via FedEx, TNT or DHL.
Of course! As soon as your package has been dispatched for delivery, you will receive an email containing your delivery tracking number. This will enable you to safely follow the progress of your delivery.
Please be assured that your package is fully insured against any damage or theft that may occur during shipping. However in the unlikely event that you encounter any issues regarding your delivery, please do not hesitate to get in touch and we will be happy to assist you.
Please let us know if there are any dates that would be unsuitable for the delivery of your order, and we will ensure that your package is not delivered during these dates. If you wish to arrange this, please contact our Customer Service directly at: firstname.lastname@example.org.
All orders shipped to addresses within and outside the EU will be fully insured.
All orders are first delivered to our delivery depot in Berlin, Germany before being dispatched to your chosen delivery address. We source all our timepieces from authorized concessionaires based within the EU.
Whilst we are unable to adjust watch bracelets, your local authorized concessionaire will be more than happy to carry out this procedure for you. Please note that if your watch bracelet is adjusted and you wish to return your item within the 14 day returns period, this may have a small impact on the total amount of your refund.