How to Use your Warranty Card




All brand new watches come with the full international manufacturer’s warranty. You will receive an official warranty card, and this will enable you to visit any worldwide authorized concessionaire should you encounter a warranty issue with your timepiece within the warranty period. Please note that your warranty card is dispatched 30 days after the date you receive your item. This is due to the 30 day returns policy that we offer at Montredo. As soon as this time passes, our concessionaire will activate your warranty, and dispatch your card to the same delivery address as your order. In the extremely unlikely event that you encounter a warranty issue whilst you await your warranty card’s arrival, please contact our Customer Service Team straight away, and we will gladly assist you.


 

Repair and maintenance is carried out by the manufacturer in the case of faults or defects covered under the manufacturer’s guarantee. Please note that everyday wear is not covered by the manufacturer’s warranty.



 

Yes, every brand new timepiece offered by Montredo features the full international manufacturer’s warranty, and this will be valid at any worldwide authorized concessionaire.



 

In the event that you encounter a warranty issue with your timepiece within the warranty period, please contact your local authorized concessionaire to have your item inspected and repaired under the manufacturer’s warranty. Please also remember to bring along your official warranty card during your visit.



 

All new watches are dispatched in their official box along with all documents, accessories and user manuals. You will receive your watch as if purchased from your local authorized high street jeweller. Please note that your warranty card is dispatched separately, 14 days after the date you receive your item. This is due to the 30 day returns policy that we offer at Montredo. As soon as this time passes, our concessionaire will activate your warranty, and dispatch your card to the same delivery address as your order.