Montredo is a Berlin-based online retailer of luxury and independent watches, trading since 2012 and trusted by more than 45,000 customers. We sell 100% authenticated new and Certified Pre-Owned timepieces, each backed by a manufacturer or Montredo warranty.

We are an online-only retailer headquartered in Berlin, Germany (MONTREDO GmbH, Friedrichstraße 122/123, 10117 Berlin). We do not operate high-street stores; instead we ship worldwide with free, fully insured delivery.

Yes! MONTREDO guarantees the sale of 100% genuine, brand watches. All new watches are delivered in the original packaging with all papers including the warranty card activated by our authorised dealer.

Yes! All our watches are brand new and unworn items, and come in the official box with all documents and user manuals. You will also receive the full manufacturer’s warranty.

We source watches globally. New watches come from authorised retailers and are delivered with the full manufacturer's warranty. Certified Pre-Owned watches are sourced from trusted partners and private collectors. Every watch is fully authenticated before it reaches you.

We are afraid that we are unable to offer additional or alternative watch straps for our items, however once you receive your new timepiece, a local authorised dealer would be able to supply you with this.

Yes. We purchase selected timepieces. Just visit our Sell your watch page to submit the details of your watch, and our team will get back to you regarding a valuation.

Visit Sell your watch

If you encounter a warranty issue with your timepiece, you can visit a local authorised dealer to have your watch inspected and repaired under the manufacturer's warranty. Please remember to bring your warranty card so the inspection can take place. If you do not live near an authorised dealer, or your watch is out of warranty, please contact our Customer Service team.

You can certainly request to have your bracelet adjusted. Simply contact our Customer Service team with your order details and the number of links you'd like removed, and we'll be happy to arrange it.

Yes. Every watch is 100% authenticated and personally checked before shipment, sent fully insured via DHL/FedEx with tracking, and backed by a manufacturer or Montredo warranty. We have served more than 45,000 customers since 2012, and every order includes a 14-day right of return.

You receive authenticated timepieces, new or Certified Pre-Owned, often below traditional retail prices, with transparent pricing, full warranty, insured worldwide shipping and a 14-day return period. Unlike unverified grey-market sellers, every watch is sourced from trusted partners and inspected in-house before it reaches you.

To ensure that all order updates are safely received, we ask all customers to register with MONTREDO before an order is placed. All we need is your name, home address, email address, and a password of your choice. It then only takes a few simple steps for you to place your order, however please contact our Customer Service team should you have any questions regarding the registration or ordering process.

Our Customer Service team will be happy to assist with any questions you may have about our products, your order, or any other queries you may have. Simply drop us a line at the following email address: service@montredo.com, and we will aim to get back to you as soon as possible.

We accept a wide range of secure payment methods: credit and debit cards (Visa, Mastercard, American Express, Maestro), Apple Pay, Google Pay, PayPal, Klarna, cryptocurrency such as USDT via Shopify Payments, and local options such as iDEAL and Bancontact. You are also welcome to pay by bank transfer — we'll email you Montredo's bank account details after you place your order so you can complete the payment. All payment details are kept fully secure. Please note that we cannot accept cash.

Yes - you can spread the cost of your watch using PayPal or Klarna, subject to approval based on your personal financial circumstances and the country of your residence. You select either option at checkout, where the available terms and any costs are shown before you confirm.

Klarna lets you split your purchase into instalments - for example Pay in 3, with the first payment taken at purchase and the remainder over the following months. Approval is based on a soft eligibility check that does not affect your credit score, and you manage your payments in the Klarna app. The exact options depend on your country and order value.

With PayPal you can pay larger purchases over several monthly instalments - in Germany typically 3 to 24 months, for order values up to EUR 10,000. Interest may apply depending on the term, and the effective rate and full schedule are shown transparently before you confirm. A PayPal account with a linked bank account or card and positive creditworthiness is required. For watches above the provider's limit, bank transfer or card payment is available.

Since we are an online-only business, we do not have any high-street retail spaces, nor do we carry stock at our office in Berlin. However, we offer free and insured shipping within the EU.

Of course! Please note that an additional shipment charge of EUR 30 is applied to shipments to all non-EU countries. If your order is to be shipped to a non-EU address, there may also be an additional customs fee applied when your item arrives in your country, and this fee is determined by the value of your order. Please be assured that we will include all necessary documents inside your shipment (if applicable), to ensure a smooth customs process. Your local customs agency will be able to provide more accurate information regarding this fee, however our Customer Service Team are also more than happy to help if you have any further questions.

If you are visiting our store from outside the EU, VAT will be deducted from the prices shown on our website. Once the watch has been exported, your local VAT rate will be required to be paid to your local customs agency, or to the delivery courier. Further information concerning import regulations can be obtained by contacting your local customs authorities.

We will ensure that all relevant customs documents are included alongside your delivery. Your package will be prepared to enable a smooth customs process for delivery to any non-EU countries, with a fully completed customs declaration. Please note that any customs fees incurred in your country of residence will not be covered by Montredo. Please also contact your local customs office for more information regarding any charges you may incur.

Your order will be dispatched for delivery via DHL/FedEx. Once shipped, we will also provide you with a tracking ID to enable you to track the progress of your delivery.

Of course, your DHL/FedEx shipment will be trackable and fully insured to the total value of your order. In the very unlikely event that there is an issue with your order, please contact our customer service team and we will be happy to assist.

Once shipped, your watch will be delivered the very next working day (EU only. Please allow 2-5 additional days for delivery to a non-EU address). Specific delivery times per product are mentioned on the product detail page.

If, during the warranty period, you encounter any issue covered by your warranty, simply visit a local authorised dealer and they will be able to assist you. Please remember to bring your warranty card so the inspection can take place. If you are unable to locate a nearby authorised dealer, please contact our Customer Service team and we'll be happy to help.

Yes, all new watches will feature an international manufacturer’s warranty, valid for at least 2 years. This will enable you to receive assistance regardless of your country of residence.

Certified Pre-owned watches are covered by a 1 year MONTREDO Warranty.

Certified Pre-Owned (CPO) watches are pre-owned timepieces that we have authenticated and inspected, sourced from trusted partners and private collectors. Each is confirmed genuine and fully functional before shipment, and comes with a 12-month Montredo warranty.

Yes. Every Certified Pre-Owned watch includes a 12-month Montredo warranty covering the movement and function of the timepiece. New watches instead carry the full manufacturer's warranty (valid for at least 2 years internationally), which offers even broader coverage.

We offer a 14-day return period, beginning from the date you receive your order. If you wish to return your item, simply let our Customer Service team know and we'll arrange a DHL/FedEx collection free of charge. We can either exchange your item or fully refund your purchase. Please note that we can only accept returned watches in the same condition in which you received them; otherwise we reserve the right to charge for any damage, or to reject the returned watch. For detailed information on the right of withdrawal, please see our right of withdrawal page or contact our Customer Service team.

You have the right to cancel your order within 14 days of receiving it. Simply notify our Customer Service team in writing by e-mail, and we'll arrange a free collection of the item at no cost to you. Once we receive the returned watch, you'll receive a full refund within 14 days, using the same payment method you used for your order. For full details, please see our right of withdrawal page.

No — you will not bear any costs. We arrange a DHL/FedEx collection for your item completely free of charge, and this shipment is fully insured.

With consignment you remain the owner of your watch until it sells — Montredo handles everything in between. It starts with a free, no-obligation valuation (within 48 hours), based on hundreds of thousands of real sale prices. Once you accept, you send us the watch with fully insured shipping, and we take care of authentication, professional photography, listing, marketing and secure storage until it finds a buyer. Our commission is 15% for watches valued up to EUR 50,000 and 12% above; any agreed service or repair costs are shared with you upfront, with no hidden fees. We currently work with sellers based in the EU, and consider sellers outside the EU case by case. Start on our Sell your watch page.

Yes. From the moment it reaches us, your watch is fully insured for the entire consignment period and held in secure storage. The insured shipping to our facility is arranged by us, so your timepiece is protected at every stage.

Once your watch sells and the buyer's return period of 14 days has ended, your payment is transferred directly to your bank account within five business days - secure and hassle-free.

Because you get a professional dealer's reach and expertise while keeping more of your watch's value. Your timepiece is presented to over 300,000 watch enthusiasts each month and thousands of pre-qualified collectors worldwide, with professional photography, in-house authentication and active marketing driving a faster sale. Pricing is guided by real transaction data - what watches actually sell for, not inflated marketplace asking prices - and you see your exact net payout before committing. You benefit from transparent commission, full insurance and dedicated support throughout, and you remain the owner until the watch sells, with the option to have it back at any time.