Refund policy

Return & Refund Policy

1. Scope
This Return & Refund Policy applies to purchases made through the online store of
MONTREDO GmbH ("MONTREDO", "we", "us"). For business customers (B2B), different rules
may apply; consumer withdrawal rights apply only to consumers.

2. 14-day right of withdrawal / return (consumers)
If you are a consumer, you have the right to withdraw from the purchase contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods. Details are set out in our withdrawal instructions (see the "Right of Withdrawal"
page).

3. How to exercise the withdrawal
To exercise your right of withdrawal, inform us by a clear statement (e.g. email) or via
the "Vertrag widerrufen" (Withdraw from contract) button on our website. Contact:
MONTREDO GmbH, Friedrichstraße 122/123, 10117 Berlin, Germany
Email: service@montredo.com · Phone: +49 30 28886470

4. Return process (please contact us first)
Because watches are high-value items, please contact us before sending any return so we can provide our return instructions and, where applicable, a MONTREDO return shipping
label.

5. Return shipping costs
For returns made under the statutory withdrawal right, MONTREDO bears the regular costs of return shipping, provided you use the return option offered by MONTREDO (in particular the shipping label provided) and follow our return instructions. If you choose a different return method, you bear any additional costs.

6. Insurance / transport risk (important)
High-value watches must be returned using the shipping label provided by MONTREDO and in accordance with our return instructions. If you do not use the MONTREDO return label
and/or you deviate from our return instructions, the return shipment is not insured via
MONTREDO. In that case, you bear the risk of loss of and damage to the watch during
return transport as well as any resulting costs.

7. Condition of returns / inspection
Returned items must be sent back in the same condition and scope as sold, including all items originally included in the delivery (e.g. watch, box, papers, accessories, spare
links, tags, manuals). We inspect every return upon receipt and document shipments and returns (e.g. serial numbers, condition documentation, security measures such as tamper
seals). We may refuse returns or reduce refunds if tamper/security seals are removed or damaged, the watch shows signs of wear, damage or alteration, or parts of the delivery
scope are missing.

8. Compensation for diminished value
You are only liable for any diminished value of the goods resulting from handling other
than what is necessary to establish the nature, characteristics and functioning of the
goods (Section 357a BGB). If the watch is returned in a worse condition than when
shipped, we may claim compensation and/or deduct an appropriate amount from the refund to the extent permitted by law.

9. Refunds (amount, method, timing)
If you withdraw from the contract, we will reimburse all payments received from you,
including delivery costs (except for any supplementary delivery costs arising from your
choice of a delivery method other than the least expensive standard delivery we offer),
without undue delay and no later than 14 days from the day on which we receive your
notice of withdrawal. We may withhold reimbursement until we have received the goods back, or until you have provided proof that you have sent the goods back, whichever is
earlier. Refunds are made using the same means of payment you used for the original
transaction; in no case will you be charged fees. Where you agree, we may alternatively
provide store credit. The time it takes for the refunded amount to appear in your
account may vary depending on your payment provider.

10. Returns from outside the EU
If you return goods from outside the EU, customs procedures may apply. Import duties,
taxes and fees paid to authorities are generally non-refundable by us and may need to be claimed (if possible) from the relevant authority.

11. Business customers (B2B)
If you purchase as a business customer, statutory consumer withdrawal rights do not
apply. Returns and refunds are handled only by individual agreement, unless mandatory law provides otherwise.