Terms and Conditions

Standard terms of business of Montredo GmbH

Montredo GmbH terms of sale

Version: March 2021

1. Scope
The following terms of sale (‘Terms’) shall apply to the sale of products via the Online-Shop (‘Shop’) operated by Montredo GmbH (registered office: Friedrichstr. 122/123, D-10117 Berlin, Tel.: +49 (0)30 2888 6470, referred to below as ‘Montredo’ or ‘we’). 

In order to purchase a product in the Shop it is necessary for you to agree to the Terms. Please read through them carefully. If you do not agree to any of these Terms, you must not place any orders. 

If you purchase from us as an entrepreneur, these General Terms and Conditions shall also apply to future business relations without us having to refer to them again. If an entrepreneur submits conflicting or supplementary general terms and conditions, their validity is hereby objected to. They shall only become part of the contract if we have expressly agreed to them.

2. Conclusion of the contract
If you are under 18 years old, you need the consent of your legal representative in order to conclude a contract with Montredo.

You may place an order to purchase goods advertised for sale on this site by following the onscreen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the “Pay now” button on the checkout page. If you submit an order for goods via this site by clicking the ‘Pay now’ button, your order is an offer to us to buy the goods you have ordered on this site.

The offers made in our Shop are non-binding. By placing an order in the Shop, you make a binding offer to conclude a purchase agreement. An order is only possible if you have agreed to the inclusion of these GTC. After you place an order, we will automatically send you an email in which we confirm the receipt of your order (‘Order Acknowledgement’). This Order Acknowledgement does not constitute the acceptance of your offer but is merely intended to inform you that we have received your order. It also includes detailed information in relation to your order and an order number, which you should state if you have any further questions about your order.

Your contract with Montredo only comes into existence if, within a maximum of 2 days after receipt of your offer, we send you a further email with an Order Confirmation in relation to the product which you have ordered (‘Order Confirmation’). If an order includes several products, the contract shall only come into existence in relation to the products identified in the Order Confirmation. The contract in relation to the additional products shall only become effective when we send you an Order Confirmation in relation to these as well. 

The following languages are available for the conclusion of the contract: German, Danish, English, French, Dutch, Swedish.

3. Costs of returns; right to cancel
If you order from Montredo as a consumer within the meaning of Paragraph 13 of the BGB (the German Civil Code) (that is as a natural person who enters into a legal transaction for a purpose that is outside his trade, business or profession), in addition to the other provisions of the Terms, the provisions under this heading apply. 

Notice of your right to cancel

You are entitled to cancel your order within 30 days without giving any reason. The cancellation period shall commence after you have received the item(s)

The cancellation must be addressed to

Montredo GmbH
Friedrichstr. 122/123
D-10117 Berlin
e-Mail: widerruf@montredo.com
+49 (0)30 2888 6470,

via written notice (e-Mail or physical mail) and shall explicitly mention your decision to cancel your order. You may use the downloadable form but this shall not be mandatory.

To cancel in due course it shall be sufficient to indicate the cancellation prior to expiration of the notice period.

Consequence of cancellation

In the event of an effective cancellation, all payments (including delivery cost) must be returned to you instantly but not later than 14 days after Montredo has received the cancellation request. The payment will be refunded via the same payment method that had been used by you in the original purchase if not explicitly agreed otherwise with you. Montredo will not charge any cost associated with refunding the money. 

We will organize the item pick up. Montredo assumes the shipping cost for the return. You only have to compensate us for the deterioration of the goods or for benefits obtained if the benefits obtained or the deterioration of the goods are attributable to handling the goods in a manner which goes beyond testing their qualities and functioning. ‘Testing their qualities and functioning‘ shall be understood to mean testing and trying out the relevant goods in a manner which is possible and usual, for example, in a physical store.

End of notice of your right to cancel 

Sample cancellation form

(If you wish to cancel the contract, please complete and return this form).

  • To:

Montredo GmbH
Friedrichstr. 122/123
D-10117 Berlin

  • I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
  • Ordered on ()/received on ()
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of consumer(s) (only in case of paper communication)
  • Date(s)

    (*) Delete where inapplicable.

4. Prices and taxes
The prices stated on Montredo’s websites do not include either shipping costs or handling fees. You can obtain information on shipping costs and handling fees here. You are notified of these costs before you place your order.

All prices are inclusive of value added tax, which is shown separately prior to placing your order. Prior to your order, all prices stated on Montredo’s websites may be changed at any time without advance notice. 

5. Payment; retention of title
In principle, the customer may pay the purchase price by cash in advance, credit card, Sofortüberweisung or PayPal. “Please note that we are unable to accept payment via cash” . However, for every order we reserve the right not to offer certain payment methods and to direct you to other means of payment. You will receive detailed information in relation to the payment methods possible in each case with the Order Confirmation.

Until payment in full, every product supplied remains the property of Montredo or – in so far as third parties are the owners of the products ordered – the owner in the relevant case. 

5.1 Payment by bank transfer

The following bank details must be used for payments by bank transfer:

Beneficiary: Montredo GmbH
IBAN: DE75 7004 0041 0661 4143 00
Bank: Commerzbank

When making bank transfers, the order number and your surname must be stated as the reason for payment/reference.

5.2 Payment by Paypal

Payments by Paypal are processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, authorised representative: Robert Caplehorn, Commercial Register number: R.C.S. Luxembourg B 118 349. 

5.3 Payment by Klarna Sofortüberweisung (Instant bank transfer)

Sofortüberweisung is an easy-to-use direct bank transfer procedure on the high security standard of online banking and TÜV-tested (a German Technical Inspection Association) data protection provided by Klarna (Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, inkorg@klarna.se). The klarna.com/sofort/ payment form is specially secured and not accessible to merchants. As soon as you set up a transfer for your online banking account via this, the purchase amount is immediately and directly transferred to us. Afterwards, your order can be shipped immediately (more information about Klarna Sofortüberweisung can be found here).

5.4 Payment per credit card

Credit card payments are processed through Mollie B.V., Keizersgracht 126, 1015 CW Amsterdam, The Netherlands. Your credit card account will be charged upon completion of the order.

6. Shipping; delivery
Products ordered will only be delivered once the purchase price has been credited to our account. As soon as the products you ordered have been shipped to you, you will receive a corresponding confirmation by email for your information. 

If Montredo is unable to send a product to the address which you gave when ordering, we will inform you to that effect and we will not charge for your order. If a product cannot be delivered due to incorrect or incomplete delivery information provided by you, it will be sent back to Montredo. In such cases, we will not charge for the product and/or any sums already paid will be reimbursed to you. However, we reserve the right to charge you shipping costs and where appropriate processing fees. If delivery of a product does not take place for other reasons, no costs will be charged to you and all payments which have already been made will be reimbursed.

Please note that any delivery dates and delivery periods provided by Montredo or a contractor appointed by us are merely estimated information and do not constitute binding or guaranteed dates. 

7. Warranty
In the event of defects, you are entitled to the statutory warranty rights against Montredo as seller. Unless expressly agreed otherwise in an individual case, Montredo does not give any guarantees as to the characteristics of the goods which go beyond the statutory warranty rights or any other warranties.

In relation to any manufacturer’s warranty which possibly exists, please contact the manufacturer of the product. Information on any additional warranties that may apply and their precise terms and conditions can be found with the product in each case.

8. Limitation of liability
Montredo’s liability for damages as a result of ordinary negligence, for whatever legal reason, shall be limited as follows: (i) Montredo shall be liable to an extent limited in amount to the foreseeable loss or damage, which is typical for this type of contract in the event of breach of material duties arising from the relationship under the law of obligations (namely Montredo’s duties which need to be fulfilled in order to make the proper performance of the contract possible at all and which the contractual partner therefore may normally rely on being complied with), which is caused by Montredo, a vicarious agent or a legal representative of Montredo; (ii) Montredo shall not otherwise be liable for ordinary negligence (except in the cases listed in the following paragraph). 

The above limitations on liability shall not apply: (i) where Montredo, its vicarious agent or a legal representative of Montredo causes fatal injury, personal injury or harm to health; (ii) in the event of intentional conduct or gross negligence by Montredo, a vicarious agent or a legal representative of Montredo; (iii) in the event of a guarantee being given as to the characteristics of the goods or (iv) in the event of fraudulently concealed defects. In these cases, Montredo’s liability shall not be limited. Liability under the Produkthaftungsgesetz (Law on product liability) shall not be affected by this. 

9. Information pursuant to the Batteriegesetz (Law on batteries)
In some cases products shipped by us contain batteries. In such cases, we are obliged to draw the following information to your attention:

Batteries may not be thrown out in the household waste. After using them, you can return batteries free of charge to the point of sale, to retailers or to a local authority waste collection point. As distributor, our obligation to take back batteries shall be limited to those of the type which we carry or have carried in our range. As end user you are under a statutory obligation to return old batteries. Batteries containing pollutants are marked with a symbol, consisting of a dustbin with a line through it and the chemical name Cd, Hg or Pb. Cd stands for Cadmium, Pb for lead and Hg for mercury. 

10. Data protection
Montredo’s privacy statement explains how we handle your personal data and protect it if you buy products via Montredo’s websites. You can find the privacy policy here.

11. Applicable law and place of jurisdiction
These Terms and any disputes arising from or in connection with these Terms shall be subject to German law excluding UN sales law. However, if you order from us as a consumer, you can still rely on the more favourable provisions of your home country’s law.

Where products are ordered by business people, the place of jurisdiction for all disputes arising from or in connection with these Terms shall be Berlin. In other cases, the statutory rules on the place of jurisdiction shall apply to all disputes arising from or in connection with these Terms. 

12. Changes to these Terms; severability
The Terms which are valid at the time of the purchase of a product shall apply to the corresponding order and the corresponding product. Montredo reserves the right to change these Terms. Such changes shall not have retrospective effect and shall apply exclusively to future orders. 

If a provision in these Terms is or becomes wholly or partially void, ineffective, impracticable or unenforceable, the effectiveness and the enforceability of the other provisions of these Terms shall not be affected.

Supplementary General Terms and Conditions for easyCredit

We draw your attention to the following General Terms and Conditions for the instalment purchase by easyCredit:

  1. Scope of application and general terms and conditions of use The following supplementary General Terms and Conditions (hereinafter referred to as GTC) apply between you and the merchant for all contracts concluded with the merchant in which ratenkauf by easyCredit (hereinafter referred to as instalment purchase) is used. In the event of a conflict, the supplementary GTC take precedence over any other General Terms and Conditions of the merchant. An instalment purchase is only possible for customers who are consumers in accordance with § 13 BGB (German Civil Code) and have reached the age of 18.
  2. Instalment purchase For your purchase, the merchant, with the support of TeamBank AG Nuremberg, Beuthener Straße 25, 90471 Nuremberg (hereinafter TeamBank AG), provides you with the instalment purchase as an additional payment option. The merchant reserves the right to check your creditworthiness. For further details, please refer to the payment by instalments data protection notice in the order section. If the use of hire purchase is not possible due to insufficient creditworthiness or if the merchant turnover limit is reached, the merchant reserves the right to offer you an alternative settlement option. The contract for an instalment purchase is concluded between you and the merchant. With an instalment purchase you decide to pay the purchase price in monthly instalments. Monthly instalments are to be paid over a fixed term, whereby the final instalment may differ from the previous instalment amounts. The ownership of the goods remains reserved until full payment has been made. The receivables arising from the use of hire purchase are assigned by the trader to TeamBank AG within the framework of a current factoring contract. Payments can only be made to TeamBank AG with debt-discharging effect. 3.
  3. Payment in instalments by SEPA direct debit With the SEPA direct debit mandate issued with the purchase in instalments, you authorise TeamBank AG to collect the payments to be made by the purchase in instalments from your current account specified in the ordering process at the credit institution specified there by means of a SEPA direct debit. TeamBank AG will notify you of the collection by e-mail no later than one calendar day before the SEPA direct debit is due (pre-notification/advance notice). The collection will take place at the earliest on the date specified in the pre-notification. A later, more timely collection can take place. If there is a reduction in the purchase price amount between the pre-notification and the due date (e.g. due to credit notes), the amount debited may differ from the amount stated in the pre-notification. You must ensure that there are sufficient funds in your current account at the time of the due date. Your bank is not obliged to honour the direct debit if there are insufficient funds in your current account. If a return debit note is made due to insufficient funds in the current account, due to an unjustified objection by the account holder or due to the expiry of the current account, you will be in default even without a separate reminder, unless the return debit note results from a circumstance for which you are not responsible. The fees charged by your TeamBank AG bank in the event of a return debit note will be passed on to you and must be paid by you. If you are in default, TeamBank AG is entitled to charge a reasonable reminder fee or interest on arrears at a rate of five percentage points above the base rate of the European Central Bank for each reminder. Due to the high costs associated with a return debit note, we ask you not to object to the SEPA debit note in the event of a withdrawal from the purchase contract, a return or a complaint. In these cases, the payment will be reversed in agreement with the merchant by transferring the corresponding amount back or by issuing a credit note.

Please note that Montredo GmbH complies with France’s household packaging REP scheme.

REP Unique Identifier: FR346909_01IOAI