WATCHES

Yes! Montredo guarantees the sale of 100% genuine, brand watches. All new watches are delivered in the original packaging with all papers including the warranty card stamped by our authorised dealer.

Yes! All our watches are brand new and unworn items, and come in the official box with all documents and user manuals. You will also receive the full manufacturer’s warranty.

We source all our watches from a network of authorised dealer based in the EU, and in some instances, directly from the manufacturer. This means we are able to offer the full manufacturer’s warranty in case you encounter any issue with your new timepiece.

We are afraid that we are unable to offer additional or alternative watch straps for our items, however once you receive your new timepiece, a local authorised dealer would be able to supply you with this.

Unfortunately, we are unable to purchase your watch, or provide a valuation for your watch.

If you encounter a warranty issue with your timepiece, you will be able to visit a local authorised dealer to have your watch inspected and repaired under the manufacturer’s warranty. Please remember to bring along your warranty for this inspection to take place. If you do not live near an authorised dealer, please contact our customer service team.

Whilst Montredo do not offer this service, your local jeweller will be able to provide this service for you. This service should not cost more than EUR 20.

ORDERING

To ensure that all order updates are safely received, we ask all customers to register with Montredo before an order is placed. All we need is your name, home address, email address, and a password of your choice. It then only takes a few simple steps for you to place your order, however please contact our Customer Service team should you have any questions regarding the registration or ordering process.

Our Customer Service team will be happy to assist with any questions you may have about our products, your order, or any other queries you may have. Simply drop us a line at the following email address: service@montredo.com, and we will aim to get back to you as soon as possible.

PAYMENT

We accept payment in a variety of ways. You are able to pay easily and securely via credit and debit cards (Visa, MasterCard), PayPal or by bank transfer. All payment details are kept secure and safe. If choosing to pay via bank transfer, you will receive an email after placing your order containing Montredo’s bank account details, so you are able to transfer your payment.“Please note that we are unable to accept payment via cash”

In cooperation with easyCredit, we now offer our customers financing options. Please note that this payment method is only available to our German-based customers of full-age, who purchase a watch between EUR 200 – EUR 10,000. The contract duration is freely selectable, ranging from 6 to 36 months. The monthly minimum payoff rate amounts to EUR 20.

Since we are an online-only business, we do not have any high-street retail spaces, nor do we carry any stock at our offices in Berlin. However, we offer free and insured shipment to the country of your choice.

INTERNATIONAL ORDERS

Of course! Please note that if your order is to be shipped to a non-EU address, there may be an additional customs fee applied when your item arrives in your country. This fee is determined by the value of your order, and can be between 2-5% of this total. Please be assured that we will include all necessary documents inside your shipment (if applicable), to ensure a smooth customs process. Your local customs agency would be able to provide more accurate information regarding this fee, however our Customer Service Team is also more than happy to help if you have any further questions

If you are visiting our store from outside the EU, VAT will be deducted from the prices shown on our website. Once the watch has been exported, your local VAT rate will be required to be paid to your local customs agency, or to the delivery courier. Further information concerning import regulations can be obtained by contacting your local customs authorities.

We will ensure that all relevant customs documents are included alongside your delivery. Your package will be prepared to enable a smooth customs process for delivery to any non-EU countries, with a fully completed customs declaration. Please note that any customs fees incurred in your country of residence will not be covered by Montredo. Please also contact your local customs office for more information regarding any charges you may incur.

DELIVERY

Your order will be dispatched for delivery via DHL. Once shipped, we will also provide you with a DHL tracking ID to enable you to track the progress of your delivery.

Of course, your DHL shipment will be trackable and fully insured to the total value of your order. In the very unlikely event that there is an issue with your order, please contact our customer service team and we will be happy to assist.

Once shipped, your watch will be delivered the very next working day (EU only. Please allow 2-5 additional days for delivery to a non-EU address).

WARRANTY

If during the warranty period you encounter any issues that are covered by your warranty, simply visit a local authorised dealer and they will be able to assist you. Please remember to bring your warranty card with you for an inspection of your timepiece to take place. If you are unable to locate a nearby authorised dealer, please contact our Customer Service Team and we will be happy to help you.

Yes, all new watches will feature an international manufacturer’s warranty, valid for at least 2 years. This will enable you to receive assistance regardless of your country of residence.

RETURNS

We offer a 30 day returns period, and this begins from the date you receive your order. If you wish to return your item, simply let our Customer Service Team know and we will arrange a DHL collection, free of charge. We are able to exchange your item, or fully refund your purchase. Please note that we can only accept returned watches in the same condition as you received them. If this is not the case, we reserve the right to charge for any damage to the watch, or to reject your returned. For detailed information on the right of withdrawal, please contact our customer service.

As soon as we have received your cancellation in writing by e-mail within a period of 30 days from the date you receive your order, we will collect the item from you at no further cost. You will then receive a full refund within 14 days using the same method of payment that you used to place the order.

No, you will not bear any costs. We will arrange a DHL collection for your item, completely free-of-charge, and this shipment will be fully insured also.

Thank you for taking the time to read our FAQ, and please feel free to get in touch with our Customer Service Team if you have any further questions!

MONTREDO Customer Service

Tel: 030 28886470

You can reach us
Monday – Friday from 10:00 to 18:00 (Central European Standard Time)

E-Mail: service@montredo.com

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